Privacy Policy

Privacy Policy

Collection and Use of Personal Information 

Personal information such as your name, postal address, email address, and telephone and fax numbers is collected in order for Friends of Canadian Media to communicate with supporters and potential supporters by mail, telephone or email for purposes that include fundraising, updating you on our activities and developments in Canadian broadcasting, and involving you in advocacy initiatives. Financial information such as banking or credit card information is collected in order to process one-time or ongoing contributions. If you contact us, we may keep a record of that correspondence. We will ask you for personal information when you subscribe to our email mailing list, take part in an fax or email campaign, or when you report a problem with this site. We may also occasionally ask you to complete surveys that we use for research. Personal information collected in submissions to The Dalton Camp Award is used to communicate with entrants and identify and notify winners. If you are not an existing supporter, we may obtain your personal information from an organization that has obtained your consent to share your information with other organizations, in which case the purposes for which your information was collected by that organization will continue to apply. 

This site logs IP addresses and browser information for purposes of system administration, identifying technical difficulties, evaluating traffic patterns and site usage, and otherwise providing content relevant to site visitors. Information held in aggregate form may also be used to evaluate supporter demographics and involvement in Friends of Canadian Media campaigns. Temporary session cookies removed at the end of your session are used to store information. Persistent cookies may be used to record your preferences or otherwise improve your experience on the site. Information from cookies may be used in aggregate form to determine the number of unique visitors to various parts of the site or improve analysis of site traffic patterns. You can configure your web browser to refuse some or all cookies; however, if you do not accept certain cookies, you may not be able to access all the features of this site. 

Disclosure and Transfer of Personal Information 

Friends of Canadian Media discloses personal information to third parties such as financial institutions and other third-party contractors for the purposes of processing contributions, maintaining internal records, and communicating with you. To support Friends of Canadian Media’s ongoing efforts to advance our cause by attracting new supporters, we occasionally share postal and/or telephone contact information (never financial information or your email address) on a selective basis with third party agencies to enable you to receive communications regarding membership, services or products from other organizations, unless you withheld your permission for us to do so at the time we originally collected your information, or you subsequently advised us that you did not wish your contact information shared with others. Personal information is not shared directly with these other organizations, which receive your personal information only if you respond to a communication. 

We will otherwise release personal information only with your express consent, unless releasing such information is required by law or we have reason to believe that disclosing such information is necessary to contact or bring legal action against someone who may be causing injury to or interference with Friends of Canadian Media’s rights or property, Friends of Canadian Media supporters, or anyone else that could be harmed by such activities. Where Friends of Canadian Media releases your personal information to third parties, Friends of Canadian Media first requires them to agree to use such personal information in accordance with this Privacy Policy and Canadian privacy laws. 

Consent 

Under Canadian privacy laws, you have the right to inquire whether Friends of Canadian Media holds personal information about you, access such personal information, and correct any personal information about you that is inaccurate. If your information changes or becomes inaccurate, or if you would like Friends of Canadian Media to remove your information from our records, please send a request using one of the contact methods listed below and include your name, address, email address or telephone number, and supporter PIN, if known, so that we can identify you. 

Accessing, Modifying, or Removing your Information 

You hereby consent that Friends of Canadian Media may collect, use, store, maintain, transfer, and remove your personal information in accordance with this Privacy Policy. If you prefer that we not use or disclose your information for any or all of the purposes specified in this Privacy Policy or at the time of collection, you may notify us at any time. In particular, Friends of Canadian Media will honour all requests not to disclose personal information to other organizations, whether made at the time the information is provided or subsequently and will promptly remove your name from our mailing lists upon request. If you do not notify us, we will consider you to have consented to our continued use and disclosure of your information for the specified purposes. 

Information Security and Integrity 

When you provide personal information to this site, such information is protected by secure sockets layer (SSL) encryption and stored on secured third party servers located in one or more of Toronto, Ontario and Vancouver, British Columbia, or in other locations governed by this Privacy Policy. Friends of Canadian Media takes reasonable steps to protect your personal information from loss, misuse, or other unauthorized uses, and to remove your personal information when it is no longer required for its intended purposes. Friends of Canadian Media cannot, however, guarantee that loss, misuse, or unauthorized use will never occur and makes no representations or warranties to this effect. 

Privacy Officer 

If you have any questions, comments, complaints or concerns or require more information about this Privacy Policy, about how Friends of Canadian Media manages personal information or responds to complaints, or about how we use your personal information, please write to us at: 

Friends of Canadian Media 
Marla Boltman – Executive Director 
PO Box 246, 663 Yonge St,
Toronto, Ontario, M4Y 2L5, 
Canada 

Fax: (416) 968-7406 
[email protected]

Membership 

Membership in Friends of Canadian Media is free of charge and extended to both financial contributors as well as those who support Friends of Canadian Media’ values and work through their online action or interest. You are automatically a member if you make a financial contribution to Friends of Canadian Media by mail, telephone, online or in person, take action (e.g., sign a petition, participate in an advocacy campaign, or complete a survey), or subscribe to receive email alerts from Friends of Canadian Media. 

You can terminate your membership in Friends of Canadian Media at any time by notifying us using the contact information on this page. 

Email 

If you are a Friends of Canadian Media member or have otherwise opted-in to receive updates and alerts from Friends of Canadian Media, we may send you occasional news about Canadian broadcasting, email alerts when your action will make a difference, and opportunities to support Friends of Canadian Media. You may unsubscribe from Friends of Canadian Media emails at any time, while still remaining a Friends of Canadian Media member if you choose. 

All Friends of Canadian Media emails contain postal and electronic contact information, together with an unsubscribe link. If you unsubscribe using the link in an email, your request will take effect promptly. If you notify us using another channel that you would like to unsubscribe from Friends of Canadian Media emails, your request will be processed no more than ten business days after receipt. 

Friends of Canadian Media never shares email addresses with third party organizations. 

Refund Policy 

Refund Terms and Conditions 

A donation to Friends of Canadian Media is generally non-refundable, but we will consider a refund within 60 days of the date of the donation in question if any of the below applies to your situation: 

  • the donation was an error made by Friends of Canadian Media. 
  • the donation was made unknowingly, for example in a situation where a donation was made with a stolen or lost credit card. 
  • you accidentally entered the wrong amount. 
  • you accidentally created a monthly donation when you meant to make a one-time donation. 

In the case of monthly donations, no more than two monthly payments will be refunded. 

In no circumstances will Friends of Canadian Media refund any donations outside the 60-day period. 

Requesting a Refund 

All requests must be in writing. To request a refund, please email [email protected] or mail us at PO Box 246, 663 Yonge St, Toronto, Ontario, M4Y 2L5, and provide your full name, email, mailing address, phone number, information about the donation (date it was made, the amount, payment method) and all relevant circumstances justifying your request. 

Upon receipt we will review your request and endeavour to respond to you within three business days. If the request is accepted, we will process the refund as soon as possible. Please note that it may take 10-14 business days until a refund reaches your account. 

We can only issue a refund to the same credit card or account from which the donation was made. This includes all payment methods currently accepted by our organization. Any donations by cash are non-refundable.